Our return/exchange policy is as follows:
* You have 20 days to return merchandise and 30 days to exchange. Please Note: 20 days begins from the date of your invoice (receipt). Your receipt is your packing slip, so you need to hang on to it in case you might need it. We have added 5 days to our normal policy to account for the days spent in shipping. We must receive your request for a return or exchange by the 20th or 30th day deadline in order for it to be accepted.
Here is what you will need to do:
- Use the Request Button at the bottom of the page
* Call us at (314) 721-6277 to receive a Return Merchandise Authorization (RMA). If you do not reach us, please leave a detailed message with your name, contact information, and what your message is regarding. (Please be patient. Right now we are a small organization, and we will do our best to get back to you within 24 hours).
* Please send back the merchandise with a copy of your receipt (packing list) as well as a note, explaining the reason for your return or exchange and include your RMA number on it. Also, please write the RMA number that you were given on the outside of the box you are sending back.
* Packages being returned must be pre-paid. Emporium does not accept C.O.D. packages.
* You can return your package using your preferred carrier.
* When the package is received, please allow 1-3 business days for your merchandise to be exchanged and re-shipped or for a refund on the original credit card used to be credited. (After a credit card has been credited, it usually takes a few days for it to appear on your account.)
* The customer is responsible for all return shipping costs, including insurance if you choose. The shipping costs are not refundable except in an instance of you receiving incorrect or defective merchandise. Please Note: EmporiumSmokeSTL inspects our merchandise thoroughly for defects before shipping. We reserve the right to deny a return upon receipt of the merchandise if we feel,( in any way) that the merchandise has been worn, damaged or tampered with by the consumer. All orders are subject to a 10% restocking fee for returns. So we request that if you receive merchandise that is defective, damaged or incorrect, please contact us immediately, before use, in order for us to serve you best.
*ALL DETOX PRODUCTS AND SMOKE SHOP/SMOKING ACCESSORY SALES/GLASS ITEMS ARE FINAL. NO EXCEPTIONS*
* Send your package back to:
Emporium Smoke Shop
6254 Delmar Blvd
St. Louis , MO 63130
Attention: Emporium Smoke Shop .com
You should be able to track your package through your carrier, so don’t forget to get a tracking number through them.
5. Can I return/exchange merchandise I purchased on-line at one of your store locations?
Ok. Here is how this will work. The return policy will be as followed in store though which is 15 days for a return and 30 days for an exchange. You still must call or e-mail and receive a RMA number before any transaction between web and store is allowed. You must also have the original credit card used with you and photo ID. For orders placed with money order, or cashiers check, please go through our on-line return policy, or you can receive a store credit, to be used IN STORE ONLY. No cash will be given back for an on-line purchase period. No exceptions.